15-Day Return
We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at sales@mededuquest.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at sales@mededuquest.com.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
Exchanges and Refunds
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Exceptions / non-returnable items
Certain types of items online cannot be returned, like custom products (such as special orders or personalized items), and bulk order which has been confirmed by sampling by both sides). We also do not accept returns for hazardous materials, flammable liquids, or gases. Besides, we cannot accept returns on sale items or gift cards. Please get in touch if you have questions or concerns about your specific item.
Payments
You can check out the products online securely with Paypal or Credit Card. Our Credit Card Account:
Name: PRO-HEALTH PRODUCT LIMITED
Address: MNGZ2198 RM 1007 10/F, HO KING CTR, NO.2-16 FA YUEN ST MONGKOK, KL